MONOVA FASHION / POLICIES
Cancellation, Return & Refund Policy
Last updated: 26 October 2026
This catalog does not accept online orders or payments. If you arrange a transaction directly with Monova Fashion, confirm the applicable cancellation and after-sales terms before accepting it.
Cancelling or changing a request
You can stop an enquiry before a transaction is confirmed. For an already confirmed arrangement, contact Monova Fashion as soon as possible with your reference and requested change.
Whether a confirmed arrangement can be changed or cancelled depends on its agreed terms, the stage of preparation or dispatch and applicable law. Any proposed charge or deduction should be explained before it is agreed; none is created merely by browsing this website.
Damaged, defective, missing or incorrect goods
Contact Monova Fashion promptly if supplied goods are damaged, defective, missing or do not match the confirmed specifications. Include the transaction reference, affected style codes, a description of the issue and photographs where available.
We will review the concern and discuss the appropriate remedy under the confirmed arrangement and applicable law. Keep the goods, packaging and relevant correspondence while the issue is assessed. Nothing in this policy removes a remedy required by law.
Returns and exchanges
For a size, colour or preference change, ask us about eligibility under the terms agreed for your transaction. Do not send goods back before obtaining the correct return instructions and address from Monova Fashion.
Where a return or exchange is agreed, we will explain the packing requirements, shipping responsibility and any agreed costs. Availability of replacement goods must be confirmed. Conditions for preference changes do not override rights relating to defective or incorrectly supplied goods.
Refunds and settlement
Where a refund is due, Monova Fashion will confirm the amount, method and expected processing time with you, subject to applicable law. Any relevant inspection or return arrangements will also be explained.
The catalog does not publish a blanket no-refund rule, voucher-only settlement or fixed processing window. Do not share payment passwords, PINs or verification codes when discussing a refund.
How to raise a concern
Contact Monova Fashion on +91 95601 28570 or email ramayodhya745@gmail.com. Give us enough information to identify the transaction and explain the outcome you are requesting. We will address the concern under the agreed terms and applicable Indian law.